News feeds at the moment seem to be offering mixed messages about how insurers and airlines have been dealing with passengers claims as a result of recent travel disruptions.

It appears that many UK based passengers have reported problems in terms of claims for the additional costs incurred as a result of staying much longer on the continent than was originally planned.

EU air transport regulations do provide an obligation on airlines to provide a level of support for travelers as a result of delays in return travel. However, these obligations appear to be a little vague, and are based on “reasonable” expenses.

What is “reasonable” to an airline confronted with massive losses due to the recent volcanic ash events in Europe may not seem so reasonable to a stranded passenger.

Another issue that has become quite significant is that of relying upon limited forms of insurance. Many travelers make use of the travel insurance offered as part of the package for those with premium credit cards. Whilst this coverage certainly does offer a level of protection, you should still look at the fine print attached to this cover to ensure that it will meet your needs.

An example of this is that one well known credit card provider has a travel insurance policy that allows for “Travel Inconvenience Cover”, defined as cover for:  delayed flight departure, flight cancellation, denied flight boarding, missed flight connection. Unfortunately the limit for this coverage can be less than $US200.

Many travelers consider themselves to be covered if they purchase coverage that is offered at the time of purchase of a flight ticket.

Again, such policies have very limited coverage for flight disruption, since they are limited to a specific pricepoint and are primarily aimed to protect the purchaser against losses relating to the specific air travel components of the trip.

Travelers wishing to cross the English Channel did have a number of transport options available, including Eurostar, other train services and ferries. Unfortunately the options were not as great for those passengers wishing to travel to or from the Americas, Asia, Australia and other locations outside Europe.

The basic message here is that travel insurance is a matter that travelers should carefully consider the terms and conditions that are offered, and not simply jump in unprepared.

John Kumm, Author,

Discover more informative information relating to travel at http://onlinetravelconsultant.com

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The ash cloud that disrupted European air traffic

The ash cloud that disrupted European air traffic - (Xinhua Reuters photo)

The recent worldwide travel chaos that resulted from the volcanic eruption in Iceland emphasizes just how fragile our technology hold over the forces of nature really are.

The amazing thing about this is that Iceland is fairly remote from most of the European airspace that was closed down for many long days.

It seems that the prevailing winds were at the time traveling in an unusual direction, and this resulted in the ash cloud’s spread over much of northern Europe, and in fact across well into Russia as well.

I seem to remember that this particular volcano’s last eruption was recorded from 1821 to 1823, with substantial explosive eruptions (similar to this year’s activities) happening between late June and Early August in 1823. Had such a string of eruptions occurred this month, then the skies may have been closed off to aircraft for 6 weeks or so.

It is perhaps a good thing that we didn’t have Jumbo Jets and other similar flying objects around in those days!

The result of an event resulting from “natural causes” cost many billions of dollars to the travel sector as well as resulting in massive disruption to the travel plans of many travelers.

Of course the other side issue of all of this that escapes attention in that of freight transport. Many businesses (particularly those with contracts to supply highly perishable goods like fresh seafood and cut flowers) suffered very heavy losses as a result of being unable to deliver their produce.

The flight disruption was also a timely reminder to all of us who travel to carefully read the wording on our travel insurance policy. Many of the people who were caught out this time found out (too late) that their policies had exclusions which prevented them from making a claim.

The other aspect of this event is that the “blame game” has now begun. Passengers are complaining that their airline held up flights for longer than some others. In turn, airlines are tending to say that the national air travel regulators in many countries closed off their airspace too early and were overly cautious in the time that the airspace was re-opened. In their defence, regulators have claimed that the advice that they received from vulcanologists and meteorological bureax were not sufficiently detailed and accurate.

We can be sure that this is now an issue that has managed to come to the front of the queue for issues that need some better organized process of measurements and decision making, so that dangerous situations are avoided, whilst nevertheless reducing the level of disruption to an absolute minimum.

There will definitely be more to come on this issue. Stay tuned!

John Kumm, Author

For other interesting and informative travel related discussions, visit us at: http://www.onlinetravelconsultant.com

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The Quincy Hotel, SingaporeWe recently had the great pleasure of staying at The Quincy Hotel in Singapore.

The reason we decided to stay at The Quincy was its claim to offer Singapore’s only all-inclusive accommodation experience – and what an experience it was!

Not only is limousine pick-up from the airport or Singapore Cruise Centre included, but the genuine friendliness that is extended when you first arrive signals that this will indeed be a different experience.

We were booked in to The Quincy for 2 nights, and could only wish that our stay was longer.

The Quincy hotel should be seriously considered by both corporate and holiday visitors since it is able to offer you a range of quality accommodation and support options with friendly and helpful support and a great experience for your time spent in Singapore.

We have certainly noted this hotel as one we will be sure to visit on our next visit to Singapore and strongly recommend to others.

The long list of complimentary items on offer at The Quincy includes:

  • limousine pick-up
  • three lovely meals every day (with daily dinner menu changes)
  • minibar selection
  • wireless and wired high speed internet
  • magnificently equipped gymnasium
  • sauna and steam room
  • 2 hour daily cocktail hour with wines, beers and mixed drinks
  • glass sided swimming pool on level 12
  • 2 laundry items per room per day
  • Molton Brown amenities, replenished daily
  • carparking
  • local telephone calls
  • robes and slippers

Quincy Hotel Stateroom

To find out more, visit the Quincy Hotel website at: http://www.quincy.com.sg

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Frankfurt Airport (FRA) is the third largest airport in Europe, and a popular arrival point for international visitors.

However, for those traveling on a budget, access to low-cost carriers at this airport is very limited.

Ryanair aircraft at HHNRyanAir, however operates a very large range of flights out of Frankfurt Hahn airport (HHN) into almost every country in Europe, and even as far as northern Africa.

Should you wish to avail yourself of this option, you will need to allow time to travel between FRA and HHN airports.

The travel time is about 90 minutes by bus, and a regular, comfortable and reliable service is offered by Bohr Omnibus (www.bohr-omnibusse.de). This service runs 7 days a week, with 22 services daily, at a adult fare of €12.

The departure point at FRA airport is the Bus-Station, Terminal 1, arrival area in front of hall B – bus-stop number 22

Enjoy this part of the vacation, as the scenery between the two airports is quite typical of the German countryside.

Submitted by John Kumm www.onlinetravelconsultant.com

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Australiasia’s leading accommodation website, Wotif.com (www.wotif.com) has announced the results of its annual business travel survey. They indicate that whilst business travelers may not have a great deal of choice about when, where and how often they travel, there are clear destination preferences.

Sydney, Australia’s largest city, showed a polarised preference, with most respondents listing Sydney as either their most favorite (32%) or least favorite (28%) destination for business trips.

Wotif.com Chief Executive Officer, Graeme Wood, commented:

“Despite these findings, Sydney continues to be Wotif.com’s top-selling destination.”

Melbourne was clearly the nation’s favorite destination for business travelers, with 40% of respondents listing the Victorian capital city as their preferred destination.

When surveyed about their preference for warmer climates, survey respondents also demonstrated a clear preference for warmer climates, with Queensland’s Cairns, Sunshine Coast and Gold Coast favored ahead of other regional destinations offering cooler climates.

Business travelers are increasingly arranging their trips online with respondents signaling that price, simple navigation and the ability to make secure online payments were the driving factors for this continuing trend.

Wotif.com Chief Executive Officer, Graeme Wood, commented:

“A large proportion of business travel is organized at the eleventh-hour, making online accommodation bookings the easiest and cheapest option for business travelers.”

“Increasingly, we’re finding that companies, with corporate travel managers encourage their employees to check for a cheaper alternative online, prior to booking their accommodation,”

About two-thirds of the respondents listed a comfortable bed as the most important aspect of their business trip, with location, the inclusion of breakfast, free parking and internet access in rooms, the next most important factors.

At the other end of the scale, well-equipped business centers and complimentary gifts on arrival, e.g. wine or massages, were of little interest to the business travelers surveyed by Wotif.com.

Submitted by Barbara Walsh-Kumm www.onlinetravelconsultant.com

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The Transportation Security Administration has announced an “adjustment” in the treatment of carry-on liquids and gels for passengers departing flights from US airports.

Under the new regulations, passengers will be allowed to carry a limited range of travel-size toiletries (3 ounces or less) that fit comfortably in ONE, QUART-SIZE, clear plastic, zip-top bag. These will need to be declared through security, and will be screened separately to other items.

In addition, passengers will now be allowed to carry on board drinks and other items that have been purchased within the security area.

These changes will definitely help many travelers to feel less restricted in their travel plans. In addition, the ability to carry on your own water will help reduce the chance of dehydration, particularly on long flights.

For further information, go to the TSA website at:
http://www.tsa.gov/press/happenings/9-25_updated_passenger_guidance.shtm

Submitted by John Kumm www.onlinetravelconsultant.com

Categories : Air, Business, Vacations
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A recent announcement may send shudders through many business travelers who are able to relax during flights and let others worry about the day-to-day hassles of the workplace.

The Australian flag carrier, Qantas Airways has released a story saying that it will introduce new technology in about four months to let passengers do e-mail, text messaging and cell phone calling. The three-month trial will be done on Australian domestic routes using Boeing 767s.

“Qantas will be one of the first carriers in the world to offer this service,” said Senior Executive Vice President Wally Mariani.

I guess it won’t be long before we’ll need to field all kinds of new problems whilst attempting to “sit back, relax and enjoy the flight”

Submitted by John Kumm www.onlinetravelconsultant.com

Categories : Air, Business, Technology
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In the midst of a major recall of many Dell and Apple laptop computers following issues with overheating batteries causing fires in computers, a number of airlines are currently banning passengers from carrying on-board laptop computers with batteries fitted.

They claim that they are worried that should passengers plug the computer into an on-board power source, then a fire may break out whilst in flight.

It seems that the issue may be limited to only Dell and Apple computers, but you should check with your airline to ensure that you don’t get caught out at the check-in gate should you need to send the battery with your checked luggage.

Submitted by John Kumm www.onlinetravelconsultant.com

Categories : Air, Business, Technology
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