A recent report by Beth Kassab of the Orlando Sentinel covered a number of cruise-related issues raised at the Tradeshow travel expo.
One of the issues reported by a number of executives of major cruise lines was that travel agents still play an important role in the majority of cruise bookings in the US, despite a strong move towards online booking in many other travel related activities such as accommodation and flight bookings.
Many passengers feel that booking an all-inclusive cruise package is too important an issues to be trusted solely to an online booking service, preferring to be able to speak one-on-one with an agent for reassurance that the customer will get what they pay for.
For further information on the outcomes of The Tradeshow, visit:
the sun-sentinel story
Submitted by John Kumm www.onlinetravelconsultant.com
